WHAT IS YOUR SHIPPING POLICY?
FOR PRINTS We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
SHIPPING PRICES are calculated based on your cart total as follows:
|Cart Total From||To||Standard Shipping*||2-Day Shipping*||Overnight Shipping*||International Shipping Charge*||HI &AK Standard Shipping||HI &AK 2-Day Shipping||HI &AK Overnight Shipping|
** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges. Please see our Crate and Freight shipping policies below for more information.
Large Size Products and Crating Policies
Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost. All additional Crate fees are included in the product total.
- Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
- Crate for MetalPrints over 40x60 $20.00 (required)
Products over 40" long that are shipped flat may require freight shipping,
We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.
Shipping Prints Outside of the Continental US, Expedited Shipping, and Special Requests
APO shipping is charged full cost and sent via USPS.
Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged via Fed ex Intl std rate.
We are not responsible for duties and taxes required for international shipping.
Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us at firstname.lastname@example.org with the details of what will be in the order and the address it will be shipped to.
FOR ORIGINALS & LIMITED EDITIONS ; Shipping is included for both domestic and Itnl standard methods, Shipping times range from 3-14 business days, depending upon the frame options choosen. This does not include new commissions. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:
WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?
- Prints are made to order so we do not allow returns. If there is a quality issue please contact email@example.com and we will try to resolve as soon as possible. Include photos please. All returns /exchanges/refunds must be requested withen 7 days of receipt and must be pre authorized in advance.
- We do our utmost to ensure that your order is packaged carefully and arrive safely at their destination.
- If your prints arrive damaged, please keep all packaging and contact firstname.lastname@example.org. with your order number for further instructions.
- Intl shipping ; we are not responsible for shipping, duties or other fees for any returns. Please contact me in advance as we can not accept returns that have not been preauthorized.
CAN I CANCEL MY ORDER?
All print sales are final as they are made to order and processed very quickly. Please contact email@example.com as soon as possible if you need to cancel your order.
I accept custom orders with a 50% down payment. Once commission has been accepted and deposit has been received, the order can not be cancelled unless agreed upon by both parties. Contact Judy7087@att.net for details.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Processing a refund can take up to 7-10 business days. Once payment has cleared and product is recieved back to us, we can begin a refund.
HOW DO I RETURN MY PACKAGE?
For a refund or replacement, please email firstname.lastname@example.org for authorization.
WHO TO CONTACT?
You can reach out at any time by email at email@example.com
HOW CAN I KEEP UP WITH YOUR NEW WORK?
We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter sign up on the page below! You can also follow us on our social media pages as we are constantly posting about new work!